Human Arc Leadership
Michael J. Baird (Chief Executive Officer and Chairman of the Strategic Advisory Board) founded Human Arc in 1984 and has been its chief executive and strategic visionary ever since. He is a unique executive who measures his company success based upon synergistic dual missions: increasing the fiscal health of Human Arc’s hospital and health plan clients while, at the same time increasing the access to healthcare and positively impacting quality of lives. As Chief Executive Officer, Mr. Baird has grown Human Arc from an innovative start-up to a national leadership position in its industry, with hundreds of employees serving clients across the nation. His innovative leadership has been instrumental in the firm's ten-time recognition among the Weatherhead 100 Fastest Growing Companies list. Human Arc has also won eight-time recognition among the North Coast 99 Best Places to Work in Northeast Ohio, Inside Business magazine's Top 90 Performing Companies status, plus the prestigious Pillar Award for Community Service (in both 1999 and 2009). Mr. Baird’s personal recognitions include the American Red Cross Vega Award for exemplary board service and outstanding leadership as well as the Pillar Award. He has served as a member of the boards of Group Services, Inc., Cleveland’s Council of Smaller Enterprises (COSE), Clearwater Health Services, etc. He has also worked on multiple committees of the American Association of Healthcare Accounting Management. In addition, Mr. Baird was as a delegate to the White House Conference on Small Businesses. At present, he serves on the boards of Team NEO, a Northeastern Ohio Regional Economic Development Organization, and Central Hospital Services, Inc., the for-profit subsidiary of the Center for Health Affairs. He holds a business administration degree from Ohio University (Athens, OH).
Jeffrey L. Markle (President and Chief Operating Officer) brings to Human Arc executive leadership over 25 years of experience running or managing healthcare services companies. His is an impressive professional history of sales and product marketing success, with proven expertise in building companies both organically and through merger and acquisition partnerships, plus a record of consistent profitability growth throughout. Mr. Markle joined Human Arc in 2006 after serving as President and COO of the Plan Vista Solutions payer services division of ProxyMed, Inc. (Atlanta, GA), a major provider of electronic healthcare transaction and cost containment processing services across the United States. Prior to that, he was President and COO of PlanVista Corporation (Tampa, FL), a leading supplier of medical claim cost containment services to healthcare payers and providers, including integrated network access, electronic claims re-pricing, and claims and data management services. Mr. Markle’s earlier career included presidential and vice presidential roles with a number of healthcare and healthcare-related firms in the U.S. and Canada, during which he gained exceptional leadership experience in the areas of medical reinsurance, home healthcare, executive and occupational health, and dental and hospital products distribution. In addition, he has served multiple years as a board member of the American Association of Preferred Provider Organizations, the leading national association of PPOs and affiliate organizations. He has also been a club president and district director in the Rotary International organization. Mr. Markle holds a Bachelor of Business Administration degree in management and finance from Southern Methodist University (Dallas, TX).
Glen B. Lair (Executive Vice President, Chief Financial Officer and Vice Chairman of the Strategic Advisory Board) has steered, with Chief executive Officer Michael J. Baird, Human Arc’s course since its nascence in the mid-1980s. Mr. Lair combines unmatched expertise on government healthcare programs and their funding mechanisms with exceptional vision in product innovation, development and market economics. His leadership has been instrumental to Human Arc’s rapid growth in terms of organizational capability and service line breadth. Mr. Lair has helped build and introduce all new Human Arc offerings, most recently the Best Benefits service (to locate, screen and enroll disabled Medicaid managed care plan members for Supplemental Security Income or Social Security Disability benefits), Disproportionate Share Services (in Ohio) and the firm’s Dual Eligibility (outreach, retention, documentation and adjustment) and Part D Solutions services for Medicare Advantage and prescription drug plans across the U.S. Prior to 1986, he served as a manager with Touche Ross & Company. Mr. Lair is a very recognized industry figure; he has spoken at major conferences of the Healthcare Financial Management Association as well as the American Association of Healthcare Administrative Management. In addition, he is a member of the Ohio Society of Certified Public Accountants. Mr. Lair holds a business administration degree from Baldwin Wallace College (Cleveland, OH).
Hospital Business Leadership
Robert W. Glaser (Executive Vice President, Hospital Business) holds overall responsibilities for all facets of Human Arc’s Eligibility Enrollment Service, Disproportionate Share Services and Receivables Management Services. His focus has always been directed toward the development of client services, and he has been instrumental in bringing about significant profitability and quality increases over the years. He came to Human Arc in 1994, and, in his initial role as Ohio Operations Leader, Mr. Glaser helped drive corporate restructuring into client-centered business units. He stresses leadership training, personal empowerment, dissemination of best practices across business units, and building a corporate culture committed to integrity and total quality. Mr. Glaser’s formative professional years were spent with ITT Financial Services; he served as a branch manager and subsequently as a regional manager over a dozen offices in the Cincinnati and Columbus areas with 100 employees and a $75-million loan portfolio. He holds a BA degree from Ohio State University and an MBA from Xavier University (Cincinnati, OH).
Raymond E. Martin (Vice President, Business Development, Hospital Business) has encompassing responsibility for all sales, new product/service development and implementation, strategic partnership development, customer satisfaction, new business analysis, contract evaluation and Sales-Marketing liaison for Human Arc’s hospital business products including the Eligibility Enrollment Service, Receivables Management Services, Disproportionate Share Services and Ohio HCAP retrospective qualification and consulting. Prior to joining Human Arc in 2006, Mr. Martin amassed 25 years of healthcare management and consulting experience, most recently as a Principal in the firm of Antaean Consulting (Cleveland, OH), a well-known healthcare consulting firm through which his special expertise in business development and strategic growth management helped guide a variety of healthcare providers and service organizations. In a number of these cases, he served in interim chief operating officer and chief financial officer positions. He is listed in Marquis’ Who’s Who in Finance and Industry and holds both masters and bachelors degrees in business administration from Cleveland State University.
Health Plan Business Leadership
Eli Santiago (Vice President of Operations, Health Plan Business) has senior operations management responsibility for Human Arc’s dual eligibility outreach, re-determination, documentation and adjustment efforts for Medicare Advantage, MA-PD and PDP plans, as well as Best Benefits SSI/SSDI disability processing programs for Medicaid managed care plans. In addition, he directs all of Human Arc’s Health Plan Business financial/systems analysis efforts. Mr. Santiago has close to 30 years experience in the healthcare industry, having held a number of executive level positions in primary care centers, hospitals, hospital systems and Medicaid and Medicare managed care plans (most recently, Independence Blue Cross, Philadelphia, PA). His areas of deep expertise include health plan operations, revenue management and systems design and implementation. He has spoken at major industry and association conferences and has participated in key industry task forces. Mr. Santiago has successfully developed and implemented business systems applications designed to handle the requirements of CMS health plan risk adjustment reporting and management. In addition, he has been the architect of comprehensive systems to ensure revenue optimization related to plan membership and CMS special status management. Mr. Santiago holds both a BS degree and a master’s degree in business administration (health care administration) from Cornell University (Ithaca, NY).
Jill Spencer (Vice President of Business Development, Health Plan Business) is an experienced product development and sales leader with executive responsibilities over the firm’s health plan services sales and strategic initiatives. She joined Human Arc in 2001 with responsibility for the firm’s Dual Eligibility Services, including P&L functions, internal operations, product development, compliance requirements, sales, new client implementation and ongoing process improvement. In 24 months, Ms. Spencer grew her service line’s revenues over threefold. Prior to joining Human Arc, Ms. Spencer was Vice President, Managed Care, for MemberHealth, a Cleveland, Ohio-based pharmacy benefits management firm. Before that, she served 15 years with Prudential HealthCare. She holds a BA degree from Miami University (Oxford, OH) and a number of industry designations: Financial Life Management Institute (FLMI) membership, Associate of Customer Service of the Life Office Management Association (LOMA), and Professional, American Academy of Healthcare Management (PAHM). She also holds Ohio insurance agent licensure, has served on advisory boards focused on seniors, and is a recognized speaker around the industry.
Corporate Support Leadership
Mary Jayne Reedy (Vice President, Corporate Marketing and Product Development) has 25 years’ experience in healthcare and related marketing and sales management. She has responsibilities in strategic planning for both of the firm's business groups, plus all marketing, marketing communications and product development efforts in support of strategic and tactical objectives. This includes market research, corporate and product branding, corporate internet positioning, content management, public relations initiatives, market introductions and promotions, plus a variety of other activities. Prior to joining Human Arc in 1999, she served as Alcon Laboratories’ District Sales Manager. Before that, she worked as Midwest District Manager for Bristol Meyers/Squibb’s Westwood Pharmaceuticals unit, surpassing all sales quotas and receiving multiple Top Sales Achievement Awards. In the nonprofit arena, Ms. Reedy served as Manager of Sales and Marketing for American Red Cross Health and Safety Services. In that capacity, she developed the nationwide Business and Industry Council for Emergency Planning and Preparedness and was awarded the Vega Award for Exemplary Service. Red Cross President Elizabeth Dole named Ms. Reedy one of nine Presidential Scholars nationwide during this period. She holds a master’s degree in business administration with a concentration in marketing from Cleveland State University, a BS degree from Towson University (Towson, MD), and marketing technologies certification from the California Institute of Technology (Pasadena, CA). She currently serves on the Executive Committee and the Board of Directors of The American Red Cross Northern Ohio Region Blood Services, and she chairs that organization’s Donor Recruitment Committee. Ms. Reedy is also on the Board of Directors of the Northeast Ohio Healthcare Financial Management Association, chairing the association’s Membership Committee.
Wayne R. Schmidt (Director, Information Technology) leads all aspects of the Human Arc Information Technology Department, including software development and sourcing, infrastructure and hardware configuration, network management, telephony, operations as well as a key role in IT capital and expense budgeting. His almost 25 years of professional experience and accomplishments in the IT arena are invaluable in planning and building the technology infrastructure and supporting the operating system refinements that Human Arc and its clients need to ensure future success. Prior to joining Human Arc’s management in 2007, Mr. Schmidt served six years as Director, Infrastructure and Technology, for the Western Reserve Group (Wooster, OH), responsible for all corporate technology assets, including mainframe, networks, desktops and telephony, in addition to all web and client applications development and administration. Before that, he worked for NetPeople, Inc., Ohio Savings Bank and IBM Global Services (all in Cleveland, OH) in diverse technology consulting and project management capacities. Mr. Schmidt began his career with Grange Mutual Insurance (Columbus, OH), serving for 14 years in technology-related positions. He holds a Bachelor of Science degree in systems analysis from Miami University (Oxford, OH).