From Our Executives...

It's All About Credibility...

March 16, 2011

As Human Arc begins its 28th year of growing, successful service to the American healthcare industry and the many millions who depend on it every day, I always keep in mind the fact that our success is due to a most precious asset, our credibility. 

Credibility – the quality or power to inspire belief – is a challenge to maintain in the fast-changing, highly competitive environment in which we all work today.  And perhaps because of that, its importance is greater now than ever before. 

At Human Arc, we constantly cultivate our credibility.  In fiscal terms, we carefully plan for sustained, profitable growth with very low debt – the essential recipe for a stable future.  At the same time, we always review our progress to make sure we’re on the right track to anticipate, meet and exceed our clients’ expectations and needs.  On a regular basis, we ask our clients to rate us on a host of performance criteria; we take that very seriously and work hard at continuous, real improvement.

Credibility also means having the best management and staff, from top to bottom, throughout our organization.  We employ intense, up-front screening, exhaustive employee training and planned succession management to ensure that.  Credibility also means absolute commitment to 100% HIPAA, ARRA and other regulatory compliance on behalf of our clients.  For example, every single Human Arc employee has taken coursework and passed testing to ensure compliance with recent ARRA regulatory revisions.  And our systems are on the cutting edge in terms of informational privacy protection.  We are passionate about investing in the right technology.

Just as important at Human Arc, credibility means having from day one a driving compassion and dedication to making America healthier by helping people with low or no income, those who are aged or disabled, and other at-risk populations.  For us, making a healthy living truly means making America healthier, and I believe our customers believe in us because we have always believed in that maxim… and always will.

I look forward this year with eagerness to growing our existing customer relationships and building many new ones across the country.  We are proud to be a company that inspires belief.

Michael J. Baird Chief Executive Officer