FOR IMMEDIATE RELEASE

Contact:

National Council on Aging and Human Arc Partnering to Help Low Income Health Plan Members

Washington, D.C., April 16, 2008 – The National Council on Aging (NCOA) and Human Arc have established an innovative, nationwide partnership to benefit seniors with limited means.  The new partnership enables members of participating Medicare health plans to determine their potential qualification for benefits programs and then, if qualified, get expert assistance to apply and get enrolled.

NCOA is a national leader in understanding the issues of older adults and persons with disabilities and fostering innovative solutions to get them benefits for which they qualify.  NCOA sponsors BenefitsCheckUp^®, the online service that helps people 55 and over find federal, state and local benefits programs for which they potentially qualify.  Human Arc is a leading supplier of healthcare coverage eligibility screening and enrollment services to these same populations.  It combines decades of special population outreach expertise with the latest in technology to achieve highly effective benefits enrollment results.

“For years, NCOA has looked for the best way to both help people know the benefits to which they may be entitled and then facilitate enrollment in those benefits programs that BenefitsCheckUp identifies,” said NCOA Senior Vice President Stuart Spector.  “This new, non-profit/private sector partnership builds on our shared NCOA – Human Arc sense of social responsibility to help those seniors most in need.  It also provides an industry-wide model for health plans that want to provide a comprehensive benefit to members… from finding out if they qualify for benefits to being able to enroll in them.”

The combined efforts of NCOA and Human Arc will allow members of Medicare health plans to determine their eligibility for key benefits such as Medicare Savings Programs that pay for Medicare Part B premiums, and the Medicare Part D Low Income Subsidy (LIS) which pays for most prescription costs and has no gaps in coverage.

In this partnership, Human Arc provides qualifying members with application support through to enrollment.  Using NCOA’s BenefitsCheckUp with its vast database of over 1,550 programs, Human Arc also can help plan members link with many other benefits programs that can improve their health and qualify of life.

“This partnership speaks directly to our fundamental purpose, increasing access to healthcare for resource-challenged populations such as the uninsured, the aged and the disabled,” stated Michael J. Baird, Human Arc’s founder and Chief Executive Officer.  “New Human Arc technology, combined with NCOA’s BenefitsCheckUp, allows us to leverage our decades-long work to connect lower income health plan members and hospital patients with sources that can assist them in meeting critical life needs.  The partnership exemplifies well that combining the best resources of the non-profit and private sectors allows us to achieve together what is extremely difficult or impossible when attempted separately.”

Through NCOA’s BenefitsCheckUp, more than two million users have been screened and found potentially eligible for benefits valued at over $6 billion.  NCOA continues to lead both the Access to Benefits Coalition and My Medicare Matters programs to find, educate and enroll older Americans for Medicare Part D.  NCOA and its partners have enrolled 200,000 people in the Low Income Subsidy alone.  

National Council on Aging
Founded in 1950, the National Council on Aging (NCOA) has a mission is to improve the lives of older Americans. A non-profit organization with 3,700 members, we also have a national network of some 14,000 organizations and leaders that help us in our work. NCOA members include senior centers, area agencies on aging, adult day service centers, faith-based service organizations, senior housing facilities, employment services, consumer groups and leaders from academia, business and labor. Our programs help older people remain healthy and independent, find jobs, increase access to benefits programs, and discover meaningful ways to continue contributing to society. For more, please visit www.ncoa.org.

Human Arc
Established in 1984, Human Arc provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members.  The company also serves hospitals with self-pay reimbursement-related services as well as technology to help healthcare providers manage their own self-pay eligibility/enrollment efforts.  Human Arc helps its clients optimize their fiscal health in the marketplace while improving healthcare access.  For more, please visit www.humanarc.com.

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Human Arc Promotes Mary Jayne Reedy to Vice President, Corporate Marketing and Product Development

Cleveland, Ohio: February 28, 2008 – Jeffrey L. Markle, President and Chief Operating Officer of Human Arc, has announced the promotion of Mary Jayne Reedy to the new executive position of Vice President, Corporate Marketing and Product Development. 

Markle stated, “Proactive marketing and fast-track product development are playing a larger and more central role in our company’s accelerated growth initiatives.  These critical functions involve discovering and researching market needs, developing products and services that fill those needs, creating tools that sell those products, and successfully launching them into their marketplaces.  Mary Jayne Reedy has demonstrated in her eight years with Human Arc as our Director of Marketing all the skills – and the successful track record – in these areas that make me pleased to name her to Human Arc’s newest executive position.”

Ms. Reedy has 25 years’ experience in healthcare and related marketing and sales management.  Prior to joining the company in 1999, she served as Alcon Laboratories’ District Sales Manager with district sales in excess of $24 million.  Before that, she worked as Midwest District Manager for Bristol Meyers/Squibb’s Westwood Pharmaceuticals unit, surpassing all sales quotas and receiving multiple Top Sales Achievement Awards.  In the nonprofit arena, Ms. Reedy served as Manager of Sales and Marketing for American Red Cross Health and Safety Services.  In that capacity, she developed the nationwide Business and Industry Council for Emergency Planning and Preparedness and was awarded the organization’s Vega Award for Exemplary Service.  Red Cross President Elizabeth Dole named her one of nine Presidential Scholars nationwide during this period. 

Ms. Reedy holds a master’s degree in business administration with a concentration in marketing from Cleveland State University, a BS degree from Towson University (Towson, MD), and marketing technologies certification from the California Institute of Technology (Pasadena, CA).  She currently serves on the Executive Committee and on the Board of Directors of The American Red Cross Northern Ohio Region Blood Services, and she chairs that organization’s Donor Recruitment Committee.  She is also on the Board of Directors of the Northeast Ohio Healthcare Financial Management Association, serving as Chairperson of the association’s Membership Committee.

Human Arc
Established in 1984, Cleveland, Ohio-based Human Arc employs hundreds of professionals across many states to serve hospitals and healthcare systems with self-pay reimbursement-related services (including the company’s Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Denial Management Solutions^sm and Claims Management Service^sm) as well as the technology to help healthcare providers manage their own in-house self-pay eligibility/enrollment efforts.

The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members and Medicare Conversion Services to commercial small business group plans.

One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.  For more on Human Arc, please visit the company’s web site, www.humanarc.com.

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Randall Morrison Named Human Arc Chief Financial Officer

Cleveland, Ohio: December 3, 2007 – Michael J. Baird, founder of Human Arc in 1984 and its Chief Executive Officer ever since, has announced the appointment of Randall Morrison as the firm’s Chief Financial Officer.

In his new position, Mr. Morrison will drive Human Arc’s organization-wide financial strategies related to strategic objectives.  This will encompass not only regular treasury, budgeting, audit, tax and accounting management but also merger and acquisition potentials, financial planning and review, fiscal policy development, and the leadership of partner due diligence initiatives. 

“Our rapid growth over the last two decades has necessitated a new, more senior level of financial control and insight to help us achieve even greater success in the future,” Mr. Baird stated.  “To do that, we need the best executive talent to help drive both organic and outside partnership growth.  I am pleased that Randall Morrison brings us that level of talent and accomplishment.” 

Mr. Morrison comes to Human Arc from a similar executive position at Audax Private Equity, part of the Boston-based Audax Group of investment capital providers and equity/debt fund managers.  In this position, his work increased Audax firms’ operating earnings by 15% through improved revenue management, operational cost reductions and product line rationalization.

In previous positions as a Group Controller for Microsoft Corporation (Redmond, WA) and Ford Motor Company (Dearborn, MI), Mr. Morrison led or sponsored over a hundred successful Six-Sigma quality initiatives, managed multi-billion dollar cost reduction programs, and concluded acquisitions, joint-ventures and strategic partnerships valued in the hundreds of millions of dollars.

“I’m very excited about joining Human Arc’s leadership team and helping to manage and grow the firm’s future,” stated Mr. Morrison.  “Human Arc’s industry insight, forward thinking outlook, success orientation and market potentials make it an outstanding candidate for the kind of rapid fiscal growth I believe I can help us achieve.”

Human Arc
Established in 1984, Cleveland, Ohio-based Human Arc employs hundreds of professionals across many states to serve hospitals and healthcare systems with reimbursement augmentation services including the Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm. 

The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid plan members. 

One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.  For more on Human Arc, please visit the company’s web site, www.humanarc.com.

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Human Arc Names Mullin Manager of Product Development

CLEVELAND, November 1, 2007 – Human Arc, specializing in innovative income augmentation programs for hospitals and health plans, has named Stephen J. Mullin its Product Development Manager with the company’s Corporate Marketing and Product Development Department at its Cleveland headquarters.

In his new role, Mr. Mullin will work closely with the Director of Corporate Marketing to manage development and market introductions of new products and technology solutions for Human Arc clients. He’ll lead cross-functional teams to ensure our product development objectives and initiatives are met and aligned with organizational goals.  He also will work directly with customers to research and test product concepts and evaluate their potential and practicality.

“Our markets are constantly influenced by both changing demographic, economic and regulatory variables.  We need to move fast and intelligently to capitalize on opportunities for our clients and the many hundreds of thousands of people who depend on them,” stated Jeffrey L. Markle, Human Arc President and Chief Operating Officer.  “So we are delighted to add Steve Mullin to our product development team.  He brings to us 15 years of experience efficiently managing highly technical marketing and product development initiatives that result in volume market acceptance.” 

Before joining Human Arc, Mr. Mullin was the Strategic Marketing Director, Radiology Segment, with Philips Medical Systems’ Computed Tomography Division (Cleveland, OH).  In that role, he was responsible for developing the product/marketing strategies that resulted in record setting sales and service performance levels, and he led an innovative client product/technology evaluation and assessment process that helps to perfect value-oriented, customer-responsive products.  Prior to that, he spent over six years with General Electric’s Healthcare and Commercial Finance groups in pivotal marketing and product introduction team leadership roles. 

 Mr. Mullin holds a BA degree from Providence College (Providence, RI), a master’s degree in business administration from the F. W. Olin Graduate School of Business at Babson College (Wellesley, MA), and GE Six Sigma Quality Certification; in addition, he is a graduate of the GE Leadership Development Program.

“I’m really excited about the opportunity to bring my experience to focus on behalf of Human Arc’s product development program,” said Mullin.  “As part of the Human Arc team, I’m confident I can help bring the right services and value to our clients, making their operational results and their patients’ healthcare experiences the best they can be.”

Human Arc
Established in 1984, Cleveland, Ohio-based Human Arc employs hundreds of professionals across many states to serve hospitals and healthcare systems with reimbursement augmentation services including the Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm. 

The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid plan members. 

One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.  For more on Human Arc, please visit the company’s web site, www.humanarc.com.

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Human Arc Establishes College Student Scholarship Program

Cleveland, Ohio: October 24, 2007 – Human Arc, a supplier of reimbursement recovery services to hospitals and revenue enhancement programs to health plans nationwide, has established an ongoing college scholarship program for local, achievement-driven youth.

The Human Arc Scholarship Program awards $1,000 annually in college tuition credit for four years and a summer work internship.  Each year the award will go to another Northeast Ohio high school senior who has demonstrated singular scholastic achievement in high school, is intent on pursuing college education, and has clear need for financial assistance to achieve that goal.

The first scholarship recipient, named after rigorous examination of over 30 candidates, is 17-year-old Ms. Monique Farone of Cleveland.  She was Early College High School’s 2007 senior class valedictorian and class vice president, a recipient of the Cleveland Browns Marian Motley Scholarship, the Harvard Book Prize winner from the Harvard Club of Northeast Ohio, and holds membership in Who’s Who Among the Cleveland Municipal School District.  Ms. Farone is now attending Case Western Reserve University in pre-med studies, aiming to become the first in her family to graduate college.  Her goal is to become an orthopedic surgeon.

The scholarship program is the brainchild of Human Arc employee Wanda Graves-Thomas who for years has volunteered her help to area high school students with scholarship applications, school projects and event chaperoning.  After seeing so many deserving students face difficulties in raising funds for college, she and her daughter Dawn, currently a nursing student at Kent Sate University, jointly developed the idea of “Diligent Achievers With Needs,” a need-based scholarship for deserving academic achievers.  Ms. Graves-Thomas then proposed the program to Human arc President and Chief Operating Officer Jeffrey L. Markle as a way the company could expand its diverse, well-known community outreach initiatives.

“Wanda’s work exemplifies a fundamental, core Human Arc value – service to our communities,” stated Markle.  “We encourage all our employees to perform community outreach as an integral part of their individual annual objectives.  The scholarship program that Wanda and her daughter developed adds a very valuable, new dimension to our outreach and allows Human Arc to have a real impact in developing tomorrow’s leaders and contributors.” 

“This program is a cooperative effort for us at Human Arc,” added Ms. Graves-Thomas.  “Dawn and I work hard to research the applicants, interview them, evaluate their achievements, and make my recommendations to my management.  Mr. Markle interviews the finalists and then selects the scholarship winner.  This is no easy task, but every bit of it is an investment in our community and the health of its people.  And making America healthier is what we’re all about at Human Arc.”

Human Arc
Established in 1984, Cleveland, Ohio-based Human Arc employs hundreds of professionals across many states to serve hospitals and healthcare systems with reimbursement augmentation services including the Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm. 

The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid plan members. 

One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.  For more on Human Arc, please visit the company’s web site, www.humanarc.com.

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Michael C. Gold Named to Human Arc Strategic Advisory Board

CLEVELAND, August 20, 2007 – Michael J. Baird, founder of Human Arc in 1984 and its Chief Executive Officer ever since, has announced the appointment of Michael C. Gold as the newest member of Human Arc’s Strategic Advisory Board.  The board assists Mr. Baird with strategic guidance and help in developing business partnerships plus new ways to bring about needed technological and performance improvements.

“I’m pleased that Mike Gold will be advising us with his expertise on how to best position our products and services in our marketplace to create the greatest value for our customers and their constituents,” stated Mr. Baird.  “Mike will help us break old paradigms, see outside the box and achieve our aggressive strategic objectives – doubling our revenue and making a difference in the lives of over a million people per year.” 

Mr. Gold has a long record of success in creating revenue growth and impacting lives through healthcare improvement. He has over 20 years of healthcare-related, senior management experience, with special depth in new business development and general, operations and sales management.  Currently Mr. Gold is the Senior Vice President of Business Development and Marketing for Millennium Pharmacy Systems, Inc. (Wexford, PA), a pioneering firm in medication management systems for long-term care providers.  Millennium uses advanced information technologies and informatics-driven logistics to provide a virtually error-free environment for managing and administering medications for residents of nursing home facilities.

During his tenure with Millennium Pharmacy Systems, Mr. Gold has been responsible for managing the sales team that has grown the company’s revenue dramatically and signed long term contracts with many well respected, long term care organizations.  He has been instrumental in repositioning Millennium’s unique, web-enabled technology as a solution “developed by nurses for nurses” that optimizes cost efficiencies while reducing medication errors for client facilities and their residents.

Prior to his current executive position, Mr. Gold co-founded a multi-state healthcare company, and he served as a Senior Vice President for McKesson Medication Management.  He also held senior leadership roles with Baxter Healthcare, Caremark, Inc., Integris Health and Everest & Jennings, Inc.  He has extensive experience in long term care, acute care, multi-specialty physician clinics, senior clinics and businesses that deliver home health services.  Mr. Gold holds a bachelor's degree from The University of Oklahoma and a Master of Business Administration from Oklahoma City University.

In addition to Mr. Baird as Board Chairman and Executive Vice President Glen B. Lair as Vice Chairman, the Human Arc Strategic Advisory Board includes A. Ray Dalton, President and Chief Executive Officer of PartsSource, a leading medical equipment replacement parts company;  Jerry P. Widman, former Chief Financial Officer for Ascension Health, the nation’s largest non-profit multi-hospital system; and Stephen P. Wood, Managing Principal with Reden & Anders Ltd., a national consulting firm specializing in financial and business decision support for the healthcare industry.

Human Arc
Established in 1984, Human Arc employs hundreds of professionals across many states to serve healthcare providers with reimbursement augmentation services including the Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm. 

The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members.

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For immediate release

Contact:

Vangent and Human Arc Partner to Help Low Income Medicare Plan Members Get Prescription Drug Subsidy

Arlington, VA, July 16, 2007 – Vangent, Inc., a leading provider of healthcare technology services, and Human Arc (Cleveland, OH), a national leader in revenue enhancement services to health plans, have announced their partnership to help qualifying Medicare health plan members apply for and retain special federal assistance, making prescription drugs more affordable.

Called the Low Income Subsidy, or LIS, this government assistance is available to Medicare beneficiaries with income below specified limits.  It covers all or part of their monthly Medicare Part D (prescription drug coverage) premiums and entitles them to reduced co-payment and coinsurance amounts.

Vangent’s comprehensive informis^tm member interaction management solution will provide a strengthened analytics and contact management component to complement Human Arc’s proven Part D Solutions^sm LIS outreach, member screening and enrollment assistance expertise.  The informis solution combines Vangent’s extensive knowledge and award-winning technology as the operator of the Beneficiary Contact Center (1-800-MEDICARE) for the Centers for Medicare & Medicaid Services (CMS). 

With the assistance of informis, Human Arc will be better able to target effective outreach campaigns to the Medicare plan members most likely to qualify for the LIS, screen them and then help with the complex LIS application process (CMS estimated as of March 2007 that well over 3 million Medicare beneficiaries had yet to apply for the subsidy). 

Additionally, the Vangent-Human Arc partnership will enable Medicare health plans to help their members who are LIS-enrolled to re-apply annually to avoid losing the benefit should CMS notify them that they are losing deemed status.  The two companies working together will be better poised to proactively target effective outreach campaigns to these individuals and assist them with the annual LIS re-enrollment process.

“We are confident informis will help increase the number of lives we can positively impact with needed assistance to cover prescription drug costs,” said Jeffry L. Markle, Human Arc President and Chief Operating Officer. “Tragically, many seniors with chronic conditions stop taking medications or neglect preventative care when they can’t afford them.  When we help lower income Medicare beneficiaries get the Low Income Subsidy assistance, their lives improve through greater drug regimen compliance and that directly benefits their health plans and our nation’s healthcare initiatives.  In short, we make America healthier.”

“The opportunity to work with Human Arc to help reach Medicare beneficiaries who need help paying for prescriptions demonstrates the positive impact advanced technology can have on our nation’s healthcare system,” said Mike Bowers, Senior Vice President of Vangent’s Health Solutions. “We look forward to a successful partnership with the Human Arc team as they work with health plans to help their members.”

Vangent
With over 5,500 employees worldwide, Vangent, Inc. is a leading global provider of consulting, systems integration, human capital management and business process outsourcing services to the U.S. federal and international governments, higher education institutions and corporations. Clients include the Centers for Medicare and Medicaid Services and the U.S. Departments of Education, Health and Human Services, Justice and Labor, in addition to the Equal Employment Opportunity Commission, the U.S. Office of Personnel Management, and many Fortune 500 companies.

Vangent’s Health Solutions practice has more than 20 years’ experience managing award-winning customer interaction management contact centers for federal agencies, the commercial healthcare market, as well as state and local governments, both domestic and international.  It has a proven track record of successfully designing, building, implementing and operating customer service centers, web-based self-services, and underlying information technologies such as data warehousing in a variety of federal and commercial healthcare settings.

Vangent was named a “Major North American Outsourcing Provider” by Gartner, Inc. in its 2007 CRM Vendor Guide, reaffirming Vangent’s prominence as a leading provider of customer service and support on behalf of government and commercial clients.  For more information, visit www.vangent.com.

Human Arc
Established in 1984, , Human Arc employs hundreds of professionals across many states to deliver innovative revenue enhancement solutions to health plans, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members. 

The firm also serves hospitals, medical centers and other healthcare providers with its Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm. 

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Human Arc Names Roy Poillon Sales Consultant

CLEVELAND, June 20, 2007 – Human Arc, specializing in innovative reimbursement augmentation programs for hospitals and health systems, has named Roy P. Poillon (Medina, OH) Sales Consultant for its Hospital Business services. 

In his new role, Mr. Poillon will sell (and develop existing accounts for) the company’s self-pay eligibility screening/enrollment and receivables management services for hospitals as well as services to help other providers optimally manage their own eligibility enrollment, billing and denial appeal efforts.  Working from the headquarters offices, he will be involved with direct sales account management as well as cross-selling new services in expansion opportunities. 

“I’m really delighted to have Roy Poillon join our business development team,” stated Ray Martin, Vice President, Business Development for the Hospital Business group.  “His almost-20 years of healthcare-related sales, account management, marketing and planning experience will be invaluable to our Eastern Region sales development.”

Prior to joining Human Arc, Mr. Poillon managed his own surgical treatment network development firm, serving providers across four continents.  He served in regional and national selling and account management capacities for a number of firms throughout the 1990s, creating marketing and tiered pricing solutions for clients.  He also created a national training program to sell healthcare services to managed care organizations, and gained diverse experience in the advanced markets for medical devices, home infusion pharmacy products and ethical pharmaceuticals.  His achievement orientation also is reflected in his public service; he spent most of the 1980’s rising from private to captain in the U.S. Army and received three commendations and five Army achievement awards.  Mr. Poillon holds a Bachelor’s of Science degree in Marketing Management from Ohio State University (Columbus, OH) and is a member of the Healthcare Financial Management Association and the American College of Healthcare Executives. 

Human Arc
Established in 1984, Human Arc employs hundreds of professionals across many states to serve healthcare providers with reimbursement augmentation services including the Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm.  The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members.  One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.  For more on Human Arc, please visit the company’s web site, www.humanarc.com.

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Human Arc Names Schmidt Director, Information Technology

CLEVELAND, June 2, 2007 – Human Arc, specializing in innovative reimbursement augmentation programs for hospitals and health systems, has named Wayne R. Schmidt to the key corporate position of Director, Information Technology. 

In his new role, Mr. Schmidt is responsible for all aspects of the Information Technology Department, including software development and sourcing, infrastructure and hardware configuration, network management, telephony, operations as well as a key role in the IT capital and expense budgeting process.    

“I am excited to have Wayne Schmidt join us and assume leadership of our Information Technology team,” stated Jeffrey L. Markle, Human Arc’s President and Chief Operating Officer.  “His almost 25 years of professional experience and accomplishments will be invaluable to our organization in building the technology infrastructure and supporting the operating system refinements needed to ensure future success.”

Prior to joining Human Arc’s management, Mr. Schmidt served six years as Director, Infrastructure and Technology, for the Western Reserve Group (Wooster, OH), responsible for all corporate technology assets, including mainframe, networks, desktops and telephony, in addition to all web and client applications development and administration.  Before that, he worked for NetPeople, Inc., Ohio Savings Bank and IBM Global Services (all in Cleveland, OH) in diverse technology consulting and project management capacities. Mr. Schmidt began his career with Grange Mutual Insurance (Columbus, OH), serving for 14 years in technology-related positions.

“I’m excited about bringing my experience to focus on behalf of Human Arc,” said Schmidt.  “Effective delivery of information technology is critical to the success of an organization. I am delighted to have the opportunity to help deliver the value of technology to this company, its customers and the hundreds of thousands of hospital patients and health plan members who depend on our customers.”

Human Arc
Established in 1984, Human Arc employs hundreds of professionals across many states to serve healthcare providers with reimbursement augmentation services including the Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm.  The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members.  One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.  For more on Human Arc, please visit the company’s web site, www.humanarc.com.

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FOR IMMEDIATE RELEASE

Contact:
Mary Jayne Reedy, Human Arc
mreedy@humanarc.com
(216) 431-5200

Human Arc Introduces Best Benefits^sm for Medicaid Managed Care Plans

CLEVELAND, May 31, 2007 – Human Arc, specializing in revenue enhancement services for health plans, has introduced nationwide its Best Benefits^sm service for Medicaid managed care plans. 

Best Benefits efficiently identifies and locates plan members and their dependents who are most likely to meet the Social Security Administration’s stringent criteria for disability classification.  The service helps these members get federal Supplemental Security Income (SSI) to which they are entitled.  For Medicaid plans, this can mean very significant incremental federal capitation payments to help address the added risk of insuring the disabled.  Best Benefits also protects plans’ future income and the ongoing wellbeing of disabled members through systematic, yearly re-application for SSI benefits.

“Our Best Benefits service is the successful culmination of almost a decade of research, development and market testing,” stated Jeffrey L. Markle, Human Arc President and Chief Operating Officer.  “In a market in which other companies have had mixed results at best, Human Arc’s Best Benefits has been proven successful for two main reasons.” 

“First, our proprietary Precision^sm predictive modeling, which efficiently identifies the likeliest disability candidates, is actually based on the Social Security Administration’s own 14 body systems of disability criteria,” continued Markle.  “Precision has received significant input from state Disability Determination Unit physicians and PhD’s who rule on SSI applications within complex federal guidelines.  Second, Human Arc has over 23 years of public healthcare program eligibility screening and enrollment experience, long-established relationships with government agencies at every level, and a staff with unmatched expertise with the disabled and lower income populations in particular.  That means more SSI approvals, more members helped and more plan income.”

Human Arc
Established in 1984, Human Arc employs hundreds of professionals across many states to deliver innovative revenue enhancement solutions to health plans, including specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits^sm Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members.  The firm also serves healthcare providers with its Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm.  One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.  For more on Human Arc, please visit the company’s web site at www.humanarc.com.

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CLEVELAND, November 3, 2006 - Human Arc, a best practices leader in reimbursement and other innovative revenue enhancement services for hospitals, health plans and employers, has been named for the sixth time as one of the North Coast 99 Best Places to Work in Northeast Ohio and for the tenth time among the area's Weatherhead 100 Fastest Growing Companies. The awards underscore the company's continuing success in not only serving its customers but also in serving its employees.

North Coast 99
Human Arc has been named among 2005 North Coast 99 Best Places to Work by the Employers' Resource Council. The award is a key indicator of leadership in quality of work life. North Coast 99 recognition is a culmination of a year-long effort to evaluate how nominated companies measure up in six key categories: 1) compensation and benefits, 2) safety and health, 3) employee recruitment and selection, 4) the work/family relationship, 5) community involvement and 6) internal training and education. North Coast 99 sponsors in 2006 included Anthem Blue Cross and Blue Shield, CareerBoard.com, CareerCurve, Cinecraft Productions, Inc., FirstMerit Bank, Inside Business Magazine, The Oswald Companies, Staffing Solutions Enterprises, WVIZ/PBS and 90.3 WCPN Ideastream^sm. The ERC assists organizations to attract, retain and motivate great employees.

Weatherhead 100
Human Arc also has been named once again among the 2006 Weatherhead 100 Fastest Growing Companies by Enterprise Development, Inc. and Case Western Reserve University's Weatherhead School of Management. Human Arc was similarly honored in 1991, 1992, 1993, 1994, 1995, 1996, 1997, 2003 and 2005. The annual award is based on tabulations of sales results over the previous five years. Current program sponsors include Northeast Ohio's Inside Business Magazine and National City Corporation.

"We're delighted once again to be counted among the Weatherhead 100, stated Michael J. Baird, Human Arc's Chief Executive Officer, "This is a testament to the value of our services. It also reflects the quality and commitment that Human Arc employees bring to our clients. That, in turn, helps the hundreds of thousands of people who depend each year on our clients."

Human Arc
Established in 1984, Human Arc employs hundreds of professionals across many states to deliver innovative reimbursement solutions to health care providers through an array of services including its Eligibility Enrollment Service^sm, Disproportionate Share Services^sm, Receivables Management Services^sm, Denial Management Solutions^sm and Claims Management Service^sm. Human Arc also offers its specialized PremiumAssist^sm Dual Eligibility and Part D Solutions^sm Services to Medicare Advantage health plans, as well as Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members. One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access. For more information on Human Arc, please visit www.humanarc.com.

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FOR IMMEDIATE RELEASE

Cleveland, Ohio: October 20, 2006 - Michael J. Baird, founder of Human Arc in 1984 and its Chief Executive Officer ever since, has announced an entirely new slate of executive leadership for this national firm that provides hospitals and health plans with services that improve access to healthcare benefits.

"Most firms measure their successes in terms of products sold. The ultimate measure of our success is in the number of hospital patient and health plan member lives improved by our services. Our new objective is to make a positive difference in the lives of over a million people per year by 2010," Mr. Baird stated. "And to do that, we need the best talent to help lead our company in organic growth as well as business partnerships."

Jeffrey L. Markle has been named President and Chief Operating Officer, moving from a similar position with the Plan Vista Solutions payer services division of ProxyMed, Inc. (Atlanta, GA), a major provider of electronic healthcare transaction and cost containment processing services. Mr. Markle brings to Human Arc over 25 years of experience running or managing healthcare services companies. His is an impressive history of sales and profitability growth success, with proven expertise in building companies both organically and through merger and acquisition partnerships.

Hospital Business
Robert W. Glaser has been named Executive Vice President, Hospital Business, with responsibility for all the company's services to healthcare providers (hospitals, medical centers and healthcare systems) and their patients. A veteran Human Arc leader, Mr. Glaser's focus has always been directed toward the development of client-focused services, and he has been instrumental in bringing about significant profitability and quality increases over his twelve years with the company.

Reporting to Mr. Glaser are Raymond E. Martin, Vice President, Business Development, and John D. Smith, Director, Quality Assurance.  Joining Human Arc this year, Mr. Martin has responsibility for all sales, new product/service development and implementation, strategic partnership development, new business analysis, contract evaluation and Sales-Marketing liaison for the company's hospital business products. Mr. Smith has operational responsibilities for the product quality provided by all hospital-based business lines and was promoted from his previous position in which he led the company's Disproportionate Share Services line and Customer Service Center.

Health Plan Business
Executive Vice President Glen B. Lair has overall responsibility for Human Arc's Health Plan Business group and its services. He has steered, with Chief Executive Officer Michael J. Baird, Human Arc's course since the mid-1980s. Mr. Lair combines unmatched expertise on government healthcare programs and their funding mechanisms with exceptional vision in product innovation, development and market economics.

Reporting to Mr. Lair are Jill Spencer, Vice President, Business Development, and Eli Santiago, Vice President, Operations. Ms. Spencer recently has been promoted to responsibility for all health plan service sales and strategic marketing initiatives. She joined Human Arc in 2001 with responsibility for the firm's dual eligibility services for Medicare Advantage managed care plans. Mr. Santiago joined Human Arc this year and directs all of its health plan-related operations and financial/systems analysis efforts. He has close to 30 years experience in the healthcare industry, having held a number of executive level positions in primary care centers, hospitals, hospital systems and Medicaid and Medicare managed care plans.

Strategic Advisory Board
Mr. Baird will serve as Chairman of Human Arc's new Strategic Advisory Board. The board will provide strategic guidance, help in developing business partnerships, plus new ways to bring about needed technological and performance improvements at the company. In addition to Mr. Baird and Vice Chairman Glen B. Lair, the Strategic Advisory Board will include A. Ray Dalton, President and Chief Executive Officer of PartsSource, a leading medical equipment replacement parts company; Jerry P. Widman, former Chief Financial Officer for Ascension Health, the nation's largest non-profit multi-hospital system; and Stephen P. Wood, Managing Principal with Reden & Anders Ltd., a national consulting firm specializing in financial and business decision support for the healthcare industry. Mr. Baird concluded, "I'm excited about our board members because they all bring to our table winning records marked by high sales growth, marketing innovation and the keen insight we need to grow exponentially."